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FAQ's

What is RaceHer Box?

RaceHer Box is the ONLY running subscription box just for women runners. Everything inside is designed to help a lady runner feel motivated, empowered and have more fun running!

Who came up with this awesome idea? 

Founded by Stephanie, a long-time runner, who wanted a way to encourage the women in the running community and celebrate the love of a running lifestyle. She also spends her time chasing around her wild toddler, Lucas.

How does RaceHer Box work?

Once you sign up for RaceHer Box, you choose your size, and shortly after you will receive a package straight to your door! This is an ongoing bi-monthly subscription that you can cancel or pause at any time. We ship every other month but hope to switch to monthly soon!

What is a subscription box?

A subscription box is kind of like magazines were to our parents- you subscribe and look forward to a fabulous box showing up at your door. You can pause or stop your subscription anytime or keep getting your boxes every other month as long as you would like!

What's Inside? 

We curate an assortment of gear and goodies that women runners will love. The items inside are always a surprise! Boxes typically include 2-3 pieces of run-specific gear, 1-2 snacks, 1-2 pampering items and something extra just for fun. (4-7 items total) The value of the box will always exceed the cost.

How much does it cost? 

RaceHer Box is $35 every other month plus $6 shipping (in the US).

How does billing work?

You will be billed on the 1st of the month before your box is shipped. Your box is then sent during the first week of the next month. Example: You are billed June 1st, your July box will ship the first week of July. You will be billed again August 1st for your September box, shipped first week of Sept. 

When is the monthly deadline? 

You have until 8pm ET on the last day of the previous month to sign up for the next available RaceHer Box. Example: You purchase on June 30th, you will receive the July box. If you have questions regarding the deadline, send us an email and we will verify! stephanie@raceherbox.com

Where do you ship?

We ship internationally! Shipping in the US is $6, but shipping internationally has an additional shipping cost. This is calculated at checkout.

How can I cancel my subscription or receive a refund?

If you ever need to close your subscription, you can cancel anytime by logging into your account and editing your subscription or you can email us at stephanie@raceherbox.com

In order to receive a refund, you must request one before your box has shipped. Unfortunately, we are unable to provide refunds for boxes that have shipped. You may receive a refund for an order any time before shipment, which is around the 1st of the month. (PS. If you’re ever dissatisfied, we’ll do our best to make your experience a great one!)

Can I exchange sizes?

We try to accommodate you as much as we can. If you were given the wrong size, we will absolutely send you a new one. If you receive the size you requested but it doesn’t fit, we will send you a new one if we have leftover in stock! It’s on a case by case basis–email us if this happens!

How can I contact you?

Please email stephanie@raceherbox.com You will receive a response within 1-2 business days!

 

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